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    Tool 20 … A polite but firm tone


    • Speak in a polite, firm & friendly tone.
    • Let’s not forget to follow the guidelines for acceptable, respectful behaviour ourselves!
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    Make a difference … share your story or idea!

    It takes a village to raise a child. (African Proverb) … a cliché, but true!
    Be a part of this village and share from your experiences so others can benefit.
    Click to share what you have seen or heard of or tried?